| Convergys Corporation | |
|---|---|
 | |
| Type | Public (NYSE: CVG) |
| Founded | Cincinnati (1989) |
| Headquarters | Cincinnati, Ohio, United States |
| Key people | David F. Dougherty, President and CEO |
| Industry | Customer Management Human Resources Management Information Management Outsourcing Consulting Professional Services |
| Products | Infinys Rating and Billing (IRB), Dynamic Decisioning Solution (DDS), ICOMS |
| Revenue | ▲ 2,844.3 million USD (2007)[1] |
| Net income | ▲ 169.5 million USD (2007)[1] |
| Employees | ~75,000 (2007)[1] |
| Website | http://www.convergys.com |
History
The company grew from Cincinnati Bell Information Systems and MATRIXX, both subsidiaries of Cincinnati Bell, and AT&T Solutions Customer Care (formerly AT&T American Transtech), which was sold to Cincinnati Bell in 1998; an IPO in 1998 made it a fully independent company. Since then, Convergys has acquired numerous companies and expanded its business to employ over 74,000 people in 40 countries around the world. Listed on the NYSE New York Stock Exchange it is headquartered in Cincinnati, Ohio and has offices across Northern America, Europe, the Middle East, Asia, the Pacific, and Latin America.
Recent news
- Convergys Delivers Record Revenue of $2.8 Billion and Record EPS of $1.23 in 2007
- Convergys Upgrades Nawras Telecom’s Billing and Customer Care Platform
- Indonesian Telecom Company Goes Live with Convergys Billing and Care Platform for Pre- and Post-Paid Services
- Convergys Implements Relationship Management Solution For AT&T Mobility
- Convergys to Provide Customer Intelligence Solutions To Global Financial Services Firm
- Convergys Corporation Provides Bouygues Telecom's Billing System
- Convergys Helps Telecom Egypt Re-Engineer Billing Processes
- Convergys to Provide Starbucks with HR Services
Recently Convergys stock price has been under downward pressure, however analysts are bullish about its growth prospects over the next two quarters following strong revenue figures and the announcment of a number of large high profile contracts. Convergys is the world's largest and leading outsourcing company.
Services
Convergys Global Consulting offers solutions across a wide range of market and business issues:
Revenue Generation: Maximise opportunities to increase revenue through acquiring and growing high-value customers
Revenue Protection: Understand key drivers of customer satisfaction, loyalty and retention in order to proactively defend market share and revenue
Operational Performance: Measure and benchmark operational performance to highlight and capitalise on opportunities to improve workforce productivity, operational efficiency and quality of service
Contact Optimization: Gather and use intelligence from customer and employee contacts to improve business performance and operations while decreasing costs
Technology Optimization: Apply technology and business process, usability, customer experience analysis and architectural expertise to deploy and refine technology that improves quality of service and maximizes ROI.
Customer Solutions
Customer Service: Consumer Support, Business-to-Business Support, Technical Support, Back Office, Customer Management Effectiveness
Customer Acquisition: Direct Response, Sales and Order Support, Back Office, Customer Management Effectiveness
Customer Retention: Loyalty and Churn Management, Back Office, Customer Management Effectiveness, Convergent Rating, Charging and Billing
HR Solutions
HR Business Process Outsourcing: Recruiting and Resourcing, Compensation, HR Administration, Payroll Benefits, Organizational Development, Learning, Workforce Intelligence, Enabling Services
Recognition and Awards
Convergys has been recognized with a number of prestigious awards from 2001 to 2007.[2] Its current awards include:
- InformationWeek 500 - Top 10 Companies for Innovative Use of Technology
- Fortune - Most Admired Companies (for 8 years running)
- Fortune - Most Admired Company in Diversified Outsourcing
- KLD Domini 400 - Top 400 Companies that Demonstrate Leadership in CSR
- Training Industry Inc - Top 20 Most Influential Training Professionals
- CRM Magazine - Outsourcing Services - Service Leader Award
References
- ^ a b c 10-K Form: 2007 Annual Report. shareholder.com. Retrieved on 2007-09-14.[dead link]
- ^ Convergys - Recognition and Awards, 2005-2007
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